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WARRANTY INFORMATION

 

All our watches come with 2 year manufacturers warranty unless otherwise stated.

During this warranty period if your watch develops a fault you may return it to us for either repair, if it cannot be repaired then a replacement will be sent out.

The warranty covers all mechanical damage for up to 2 years from purchase.

Have any questions or concerns? 

We’re always ready to help!

 

 

Email us at

info@row-watches.co.uk

A member of our team will get in touch within 24 hours

RETURN POLICY

We pride ourselves on a simple returns policy, in the unlikely event you are not satisfied with your purchase, you may request a refund within 14 days of delivery or if preferred you may exchange for an alternative item. This can be done in 3 simple steps :-

1) Email us at info@row-watches.co.uk with your order number

2) State reason for return and we will provide a returns number

3) Enclose this returns number with your return 

All items must be returned in original condition. This does not affect your statutory rights.

PLEASE NOTE :- Any items without a Return Number will DELAY the refund.

FAQ

WHEN WILL I RECEIVE MY ITEM?

We aim to deliver within your chosen delivery time period, we have a contract with Royal Mail which ensures the time period is met . All our post is sent via Recorded Royal Mail 

 

IS THE CHRISTMAS DELIVERY REALLY GURANTEED?

Our contract with Royal Mail ensures all our items are received by the buyer before 17th December Guaranteed.

 

HOW GOOD ARE THE QUALITY OF THESE ITEMS?

All these items are purchases from authorized manufacturers which meet the Brands Specification. Please see further information on the about us page.

WHY SUCH A COMPETITIVE PRICE?

Our procurement team buy items from manufacturers in bulk who have produced excess goods and therefore we can sell many items at a lower price bringing in competitive pricing.

CAN I BULK BUY ?

 

You can contact us by filling in the form above if you would like to bulk purchase or email info@row-watches.co.uk for general enquiries, a member of our dedicated team will get back to you within 1 working day.

 

DOES THE WATCH COME WITH A BOX?

 

All our products are brand new and come with the manufacturers box, a manual and a Certificate of Authenticity. These watches also come with seal around it..

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