WARRANTY INFORMATION

All our watches come with 2 year manufacturers warranty unless otherwise stated.

During this warranty period if your watch develops a fault you may return it to us for either repair, if it cannot be repaired then a replacement will be sent out.

The warranty covers all mechanical damage for up to 2 years from purchase.

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RETURN POLICY

We pride ourselves on a simple returns policy, in the unlikely event you are not satisfied with your purchase, you may request a refund within 14 days of delivery or if preferred you may exchange for an alternative item. This can be done in 3 simple steps :-

Email us at
info@row-watches.co.uk
with your order number

State reason for return and we will provide a returns number

Enclose this returns number with your return

All items must be returned in original condition. This does not affect your statutory rights.

PLEASE NOTE :- Any items without a Return Number will DELAY the refund.

Frequently Asked Questions

WHEN WILL I RECEIVE MY ITEM?

We aim to deliver within your chosen delivery time period, we have a contract with Royal Mail which ensures the time period is met . All our post is sent via Recorded Royal Mail
IS THE CHRISTMAS DELIVERY REALLY GURANTEED?

Our contract with Royal Mail ensures all our items are received by the buyer before 17th December Guaranteed.
HOW GOOD ARE THE QUALITY OF THESE ITEMS?

All these items are purchases from authorized manufacturers which meet the Brands Specification. Please see further information on the about us page