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WARRANTY INFORMATION

 

All our watches come with 2 year manufacturers warranty unless otherwise stated.

During this warranty period if your watch develops a fault you may return it to us for either repair, if it cannot be repaired then a replacement will be sent out.

The warranty covers all mechanical damage for up to 2 years from purchase.

We’re always ready to help!

Connect  With Us 

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A member of our team will get in touch within 24 hours

RETURN POLICY

We pride ourselves on a simple returns policy, in the unlikely event you are not satisfied with your purchase, you may request a refund within 14 days of delivery or if preferred you may exchange for an alternative item. This can be done in 3 simple steps :-

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Email us at
info@row-watches.co.uk
with your order number
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State reason for return and we will provide a returns number
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Enclose this returns number with your return 

All items must be returned in original condition. This does not affect your statutory rights.

PLEASE NOTE :- Any items without a Return Number will DELAY the refund.

Frequently Asked Questions
  • WHEN WILL I RECEIVE MY ITEM?
    We aim to deliver within your chosen delivery time period, we have a contract with Royal Mail which ensures the time period is met . All our post is sent via Recorded Royal Mail
  • IS THE CHRISTMAS DELIVERY REALLY GURANTEED?
    Our contract with Royal Mail ensures all our items are received by the buyer before 17th December Guaranteed.
  • HOW GOOD ARE THE QUALITY OF THESE ITEMS?
    All these items are purchases from authorized manufacturers which meet the Brands Specification. Please see further information on the about us page
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